Refunds Policy

Refunds Policy:

1. Eligibility for Refunds: We strive to ensure your satisfaction with every purchase from Kids Bags Company. If you're not entirely happy with your order, you may be eligible for a refund. Please review the following conditions to determine your eligibility:

   • The item must be returned within 14 days of purchase.
   • The item must be unused, in its original condition, and in the original packaging.
   • Proof of purchase, such as a receipt or order confirmation, is required.

2. Refund Process: To initiate the refund process, please follow these steps:

   • Contact our customer service team at [customer service email or phone number] to request a refund.
   • Provide your order number and details about the item you wish to return.
   • Our team will guide you through the return process and provide you with a return authorization if your request meets our eligibility criteria.
   • Once we receive the returned item and verify its condition, we will process your refund.
   • Refunds will be issued to the original payment method used for the purchase.

3. Non-Refundable Items: Certain items may not be eligible for refunds, including but not limited to:

   • Personalized or customized items.
   • Items marked as final sale or clearance.
   • Gift cards or promotional items.

4. Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.

6. Contact Us: If you have any questions or concerns about our refunds policy, please don't hesitate to contact our customer service team at Shopify@accessory-innovations.com or +1-212-213-4200 . We're here to assist you and ensure your shopping experience with Kids Bags Company is enjoyable and hassle-free.